More Than Just Chatbots: How Artificial Intelligence Is Transforming SaaS


Previously science fiction fodder, artificial intelligence – or AI – is fast becoming a concrete reality. Wanting to search for something on your smartphone but you can’t type while you’re behind the wheel? You can dictate your question, and a virtual assistant would answer it. Not in the mood to speak to a customer service representative? You can type your question and let a chatbot answer it instead. But did you know that AI and another significant technological advancement known as SaaS – or software as a service – is being used by some businesses in conjunction with each other to automate business processes without having to install software? To understand it better, here’s how artificial intelligence is transforming SaaS as we know it:

1.) Artificial intelligence can eliminate the need to add more features for every SaaS update.

As with traditional software, the more features added to a SaaS application, the more crammed its user interface might get, and the more difficult it would be for the user to navigate through it.

By incorporating artificial intelligence with SaaS, an application can become more personalized such that users can have on-demand access to its features. No more having to deal with a jam-packed user interface filled with features that they need and those that they won’t even use at all.

AI in conjunction with SaaS can also be used to enhance applications such that one user would only have a certain set of features while another user has a different set of features despite both of them having the same access rights to a certain application.

chatbot saas

2.) Artificial intelligence can speed up the deployment of SaaS updates.

As SaaS applications operate within the cloud, deployment of updates for a certain application has to be fast such that its users won’t even notice at all that there was an update made to it.

However, the quest to roll out SaaS application updates in a speedy manner can make developers more prone to committing mistakes which can cost a SaaS provider a huge fortune, most especially if their application is being accessed by thousands of users each day.

With artificial intelligence, SaaS application updates can get deployed fast, and without any errors at all, thanks to AI’s machine learning capabilities wherein it can progressively learn with each new update made to a SaaS application.

3.) Artificial intelligence can help automate SaaS security.

SaaS security – or lack of it – has been a concern ever since the said technology first became prevalent. After all, with SaaS user information stored in the cloud, there’s always the off chance that some cybercriminal would harvest the information for their illegal activities.

chatbot saas

But with artificial intelligence entering into the world of SaaS, security in the cloud can become more efficient as AI can easily learn how to replicate the actions of cybercriminals and use its learnings to detect threats automatically.



SaaS providers have been working to add both basic and advanced AI functions to their software solutions. After all, the ultimate goal is to make all previously cumbersome processes like manually installing software and doing the same repetitive number-crunching a thing of the past. The above-listed ways that artificial intelligence is transforming SaaS are proof that the real-world applications of those two technologies are more than just chatbots. It won’t be long then before both AI and SaaS would become ubiquitous presences in the technological landscape.



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